This paper is from Session 1C: Evidence-based management
which comes under Topic 1: Data and context in statistics education: towards an evidence-based society
(Monday 12th, 14:00-16:00)
Information quality for process improvement
Presenter
Co-author
Abstract
As George E. P. Box once stated, every system executing a process is like a radio transmitter except that it transmits information instead of electromagnetic waves. Information flows from processes to management decisions, through systems involving people, technologies and operating procedures. However, quite frequently that informational chain gets disconnected and decisions are not properly based on evidence from processes. Errors in information capture, coding, representation, storage, recovery, analysis, communication or interpretation may cause such disconnections. A framework for analyzing the quality of information flows involved in managing particular processes is proposed and exemplified with a case study. The framework has interest for statisticians and its implications for statistical education are discussed, together with a case of pedagogical innovation.
