(Sunday 11th, 09:30-15:00)

Six Sigma in public services



This workshop will give a practical overview of Six Sigma, discuss why it is important especially in public services and review its implementation worldwide. It will cover: pros and cons in the public opinion; what to look out for in education, social and health care and general government applications; case studies; practical examples; accreditation issues; action plans and continuing professional development.

09:30 Introductions and aims for the workshop
09:45 Six Sigma update including background and current trends
10:15 Overview of DMAIC(T) and SPC
10:45 What is special about Public Service?
11:30 Case studies from the UK, US, Israel and Slovenia
12:45 Lunch
13:15 How to select good Six Sigma projects - the prioritisation matrix
13:30 What works and what can go wrong
14:00 Small group work applying the ideas to specific examples
15:00 Close

Participants: People interested in Six Sigma in Public Services, such as Government, Social Services and Education and currently involved as managers, trainers or observers.

Quality Assurance: The workshop is presented under the quality assurance of the ENBIS Academy. A certificate of attendance will be issued to all participants.

Ron Kenett, Past President of ENBIS and CEO of KPA Ltd., Raanana, Israel. Ron was a special consultant to SSM health care system, the first health care organization that won the Malcolm Baldridge National Quality Award in the US and Professor of Operation Management at the State University of New York - Binghamton. His company is conducting Six Sigma projects in Israel.

Shirley Coleman, Technical Director of ISRU, Newcastle University, UK, President of ENBIS 2004-5 has carried out six sigma training in the NHS as well as in manufacturing, process and financial sectors.

To be held in the Cisef Club Room in the Faculty of Economics of the University of Ljubljana (FELU).
FELU (Kardeljeva pl. 17, 1000 Ljubljana) is 5-10 minutes from the City Centre by taxi or about 20 minutes by city bus (lines 6, 8 or 21). Both rooms are to the right of the main entrance (opposite the FELU Reception). FELU Art Gallery is located in the hall between the two rooms; this is where the refreshments will be served during the breaks. FELU will provide technical assistance to the lecturers.